Five commercial structures, each matched to a stage of the customer lifecycle or to the organisation behind it. All five follow the same engagement principles.
Customer-facing delivery
Organisation & leadership
Best suited whenA specific opportunity needs solution expertise through to the buying decision.
Engaged per opportunity, from the first technical workshop to the signed contract. Part of the fee is tied to the outcome, and the solution design carries straight into delivery.
Best suited whenThe work has a defined goal, scope and end point.
Rollouts, migrations and enablement programmes run against a plan and estimate agreed after discovery. Progress and effort are reported throughout; changes follow an agreed change process.
Best suited whenDemand is continuous and priorities shift from month to month.
A reserved monthly budget of delivery days across a shared backlog. Priorities are agreed each month; we plan, staff and deliver, and reconcile actual effort against the budget.
Best suited whenLive accounts need continuous care on a predictable monthly basis.
A defined package per customer account covering adoption reporting, business reviews, user enablement, change requests and releases. Tiers reflect account size and complexity.
Best suited whenA leadership role is vacant, or the function is still being built.
An experienced executive leads the customer solutions organisation (presales, delivery or customer success) on a full-time or part-time mandate, with the handover to a permanent lead planned from the start.
Whichever model applies, every engagement runs on the same commercial framework: scoped before it is signed, reported while it runs, changed only by agreement.
Every engagement starts with a discovery workshop. Scope, plan, estimate and assumptions are agreed in the statement of work before the work starts.
A framework agreement sets the terms once; each engagement has its own statement of work. We contract with the software vendor or directly with the end customer.
Effort is reported against the plan while the work runs, not after it ends.
When scope or the forecast moves, the change is documented and agreed before the work continues.
enterprise rollouts
weeks average from kick-off to go-live
on-time delivery
Signed deals in the backlog, rollouts that slipped, adoption that never took off. In a 45-minute introduction, we’ll recommend the engagement model we’d start with.
Book an introductionA 45-minute bird’s-eye view of your challenges, strategy and open topics. We share our perspective and show where we can help. If there is a fit, the next step is a discovery workshop.
